FAQ Page

Frequently Asked Questions

Product information
Usage
Payment, orders, and delivery
Return policy
Subscription
Customer support

What are the core ingredients of Medulla Clinic products?

Medulla Clinic products are formulated with high-quality and well-regarded ingredients, including biotin, macadamia oil, soy proteins, rosemary essential oil, plant silk and a blend of oils from avocado, jojoba and coconut. Medulla Clinic products are distinguished not only by these superior ingredients but also by their formulation principles, which integrate active, effective, and natural components.

What do Medulla Clinic products do?

Medulla Clinic products are designed to promote healthy hair, reduce hair loss and stimulate hair growth, increase hair shine and prevent breakage.

How are Medulla Clinic products tested?

Are Medulla Clinic products FDA approved?

Do you test products on animals?

No, we do not test on animals. All of our products and ingredients are cruelty-free.

Are Medulla Clinic products safe to use during pregnancy?

Medulla Clinic products are made of gentle, effective and natural ingredients. Also, our products are clinically tested. However, if any of our ingredients worry you or you have general concerns, we would advise you to talk to your doctor.

Will Medulla Clinic products expire?

To ensure the best results and the highest quality, we recommend using the products within the time specified on the packaging.

I may have allergy to one of the ingredients

We are all unique, and individual reactions to products are normal. Independent laboratory tests and dermatologist evaluations have confirmed that Medulla Clinic products do not cause any adverse reactions or discomfort. However, it is always good to perform a quick test yourself – just take a small amount of the product and apply on your skin to see if there is any negative reaction. If you have any concerns about the suitability of the ingredients for your skin, we recommend consulting your dermatologist.

Should you experience a severe allergic reaction while using our products, discontinue use immediately and consult a dermatologist, who can help identify any ingredients that may have triggered the reaction.

Can you guarantee Medulla Clinic products will help my hair grow?

Before purchasing, it is important to understand that results from our products take time and can vary. Everyone’s hair is unique and responds differently. Some may notice changes in a few weeks, while others might need a couple of months.

Another significant factor is the extent and type of damage your hair has experienced, whether from frequent blow drying, ironing, coloring, or other treatments. Revitalizing hair follicles that have been subjected to harmful treatments will take longer, especially if the damaging practices continue. Initially, when switching to a natural shampoo, your hair may feel oilier and heavier than usual. However, once your scalp adjusts, you should notice a more balanced hair texture, less oil at the roots, and healthier, hydrated ends, potentially making your hair appear fuller.

If your hair still feels heavy after a period of use, it might be due to improper rinsing. Ensuring thorough rinsing is crucial for optimal results. Additionally, various lifestyle factors such as diet, nutrition, overall health, medications, and age can influence your outcomes.

Given the numerous and complex factors involved, we cannot guarantee specific results for everyone. If you have any concerns about your progress, we are here to assist you.

Are Medulla Clinic products paraben free?

Yes, all our products are paraben-free.

Are Medulla Clinic products gluten free?

Yes! All of our hair care products are gluten-free.

Will Medulla Clinic products work for my hair type?

Medulla Clinic products were formulated to promote hair growth and hair wellness for all types of hair. While the characteristics of hair strands may vary by ethnicity, the underlying root causes that affect hair follicles can affect all people equally.

How do I use Medulla Clinic products?

Absolute Hair Growth Shampoo: The shampoo is designed to be used every day, although depending on your needs it can be used every 2-3 days. When applied to wet hair and massaged into the scalp, it stimulates blood circulation and enhances the benefits of biotin and rosemary, which are known to support hair growth and strengthen hair strands. Rinsing thoroughly ensures that the hair and scalp are clean and ready to absorb further treatments.

Absolute Hair Growth Conditioner: Used after every shampoo session, this conditioner is applied from mid-lengths to ends. It penetrates the hair shaft, providing essential moisture and nutrients. Leaving it on for a few minutes and rinsing with cool water helps to seal the hair cuticle, making hair smoother and more manageable.

Ultimate Hair Growth Mask 3-in-1: This intensive treatment is used every 2-3 days. Applied to damp hair from roots to ends, the mask deeply nourishes and repairs hair. Massaging it into the scalp and covering with a shower cap and towel enhances absorption. Leaving it on for 15-20 minutes allows the oils to deeply penetrate, restoring moisture and strength to the hair. Rinsing thoroughly ensures any excess product is removed, leaving hair revitalized.

Ultimate Hair Growth Leave-in Spray: Used 2-3 times a week, this spray provides additional nourishment and protection. Shaking well before use ensures the ingredients are well mixed. Spraying onto the scalp and hair and massaging gently helps the minerals to absorb effectively. This spray can be used on both damp and dry hair without the need for rinsing, making it a convenient addition to your routine.

By following this regimen, the combination of shampoo, conditioner, hair mask, and mineral spray works together to prevent hair loss, promote hair growth, maintain moisture balance, and improve the overall health and appearance of your hair.

General Tips:

* Patch Test: Always perform a patch test before using new products to ensure you don't have any adverse reactions.

* Scalp Massage: Regularly massage your scalp to improve blood circulation, which supports hair growth.

* Consistent Routine: Stick to your hair care routine consistently for the best results.

* Healthy Lifestyle: Maintain a balanced diet, stay hydrated, and manage stress for overall hair health.

By following this plan, you can make the most out of your hair care products to promote hair growth, maintain moisture, and improve the overall health of your hair and scalp.

When will I see results?

Everyone's results may vary, but our tests have shown that people typically see results within 3-6 months. It's important to remember that healthy hair growth requires time and consistency. By using Medulla Clinic products daily, you can expect the following progression:

* 1-3 months: Strengthen hair from the inside out. Expect shinier hair with reduced shedding and breakage.

* 3-6 months: You may start to see improvements in fullness and volume.

* 6+ months: Noticeable changes such as faster-growing, thicker, and stronger hair with increased scalp coverage.

What if I do not see any results?

It is important to understand that results from our products take time and can vary. Everyone’s hair is unique and responds differently. Some may notice changes in a few weeks, while others might need a couple of months. If you do not see results after more than 6 months, we would advise to consider other personal factors such as your diet, nutrition, overall health, medications you are taking.

Do Medulla Clinic products have any side effects?

Although our products are derived from natural ingredients, they are not free from allergens. Ingredients such as various essential oils can cause sensitivity, so it is crucial to review the ingredient list to ensure none will trigger an allergic reaction.

If you encounter any other side effects, please discontinue use and seek advice from a healthcare professional. Additionally, please, report any side effects to our customer support team.

We always recommend consulting with a healthcare provider before starting a new hair growth regimen and reviewing our ingredients list to ensure there are no known allergens for you.

Payment methods

Medulla Clinic accepts the following secure payment methods:

* PayPal
* Credit cards (Visa, MasterCard, American Express, etc.)
* Apple Pay

Currently, we do not accept money orders, bank wires, or bank transfers.

Where do we ship?

We ship globally.

How do we ship and how long does it take?

We ship globally using air and ground delivery methods. The average delivery times from the date of purchase are as follows:

* European Union: 4-7 business days
* USA: 7-12 business days
* Israel: 9-14 business days

* Canada: 14-19 business days
* Australia: 14-19 business days

Please note that international orders may take longer due to customs and local carrier delivery processing.

How much shipping costs?

Delivery charges are included in the price.

How do I track my order?

Once your parcel has been dispatched a shipping confirmation email will be sent to you that contains a tracking link that you can access to get information of how the delivery is progressing.

My package arrived damaged

We are happy to help. Please send photos of any product damaged in shipping to info@medullaclinic.com, and we will assist you. We must be notified within 48 hours of package delivery. We will require photos of both the product and the shipping box in which it arrived.

Can I return my product?

We are unable to accept opened or used items for return. Items are considered to have been opened once the integrity of the shipping box has been pierced, perforated or in some significant way, compromised. Unopened items, however, may be returned within 30 days of purchase for a full refund, less our original shipping costs. After 30 days, all sales are considered final and not eligible for return or refund.

Steps to follow:

1.    Describe the package you are returning and the nature of your complaint in as much detail as possible. Be sure to include your order and/or invoice number
2.    You will receive a message with information on where to send the product(s).
3.    We ask that you return the undamaged product, where possible, in the original and undamaged packaging.
4.    Once your return has been processed, you will receive a credit note for the returned products. The credit note will reflect your purchase amount less our incurred delivery costs. You may elect to either apply the credit note towards the purchase of additional product or you may request a full refund.

Unfortunately, we are not able to exchange products. If you would like to obtain an additional product, you will need to place a separate order.

What does Medulla Clinic subscription include?

Our subscriptions offer packages designed to prevent hair loss and stimulate hair growth. You can choose specific products from our products list that you wish to subscribe to.

Can I change the products in my subscription?

As your body and hair needs change over time, your hair growth regimen can too. To change products in your current subscription…

How do I cancel my subscription?

How do I contact Medulla Clinic?

You can always reach us via email at info@medullaclinic.com

How can I change my billing and/or shipping address?

Absolutely! Just send us an email at info@medullaclinic.com with your order number, old address and the new address you wish to update. FYI: Any orders that have already processed before you change your new address will go to the previous one, so please contact the customer service team ASAP if you need to make a change.

What if my order was stollen, lost or missing something?

If your order hasn't arrived prescribed time or there's something wrong with it, reach out to us as soon as you can. We are happy to help!

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Disclaimer: the statements on this website have not been evaluated by the Food and Drug Administration. Medulla Clinic products are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for medical advice. Results can vary from person to person.